The Art of Massage
Policies and Procedures

It is our intention to provide our clients with not only a professional and therapeutic massage, but exceptional service and personalized attention at all times.  In a commitment to provide an outstanding massage experience to all of our clients and out of respect for our own time, we have adopted the following policies.

 

Your massage appointments:

New Clients - Please be available for your appointment 15 minutes prior to the scheduled start time which will allow for a consultation and for you to complete any new client forms.

Returning Clients - Please be available for your appointment 5 minutes prior to the scheduled start time.

If late arrival is inevitable, your service may be shortened in order to keep on schedule.  The original treatment time will be charged.

 

Cancellation Policy:

Please provide at least 24 hours notice if you need to reschedule or cancel a treatment.  This gives us enough time to fill the appointment.  If a client fails to cancel before 24 hours, the full service fee will be charged.

Late Arrival Policy:

Unfortunately we cannot always provide late arrivals with an extention of scheduled appointments.  In special cases we may be able to accommodate a partial or full appointment.  This will be at our discretion and only with proper, advanced notification of your late arrival.  The full service fee will be charged.

No Show Policy:

Upon finding that a client is absent from their appointment location, the therapist will attempt to contact the client and will remain at the appointment location for 15 minutes.  After this time the appointment will be considered a "no show" and the client will be charged the full fee for the service scheduled and will be asked to prepay for future services.

Professional Boundaries:

Requests for sexual activity will not be tolerated.  The treatment will be stopped, and the request will be viewed as solicitation and reported to the proper authorities under the guidelines of massage therapy policies and procedures.  The client will not be rescheduled and the full service fee will be charged.

Clients will always be draped.  Only the area being massaged will be undraped.  Requests for no draping will NOT be accommodated.

We do not massage anyone under the age of 18 without parental consent and encourage parental supervision.

Existing and New Medical Conditions:

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken or any changes in health conditions.

Thank you for your consideration! We look forward to serving you!